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Rob's CV
CV for Robert Wisbey, Technical Author / Technical Writer / Web DesignerContact Details
Personal StatementI am a proficient technical author / technical writer and web designer with over five years experience. I am willing to work obscure hours to meet client's requirements. I pride myself on giving 100% commitment to any given project and being as flexible as possible to ensure clients are extremely satisfied. My current availability is kept up to date and can be found at http://www.robertwisbey.com/availability.html. Personal DetailsDate of birth: 2nd March 1972. Languages: Conversational French. Educational Background
Interpersonal Skills Communication and Team WorkGuest speaker at the University of Skopje, Macedonia, on Reflectance Spectroscopy (sponsored by the British Council and Macedonian Institute of Science). Promoted a commercial infrared sampling device for Graseby whilst in Macedonia. Taught undergraduate and post-graduate students various experimental techniques. Initiated and organised regular group meetings during my Ph.D. Motivated and coordinated the research team in the limited experimental time available at national facilities (Daresbury and Rutherford Laboratories). Effectively work with employees at elata, LogicaCMG, Itheon, Nortel Networks, UbiNetics and Wireless Information Network in a friendly manner to source information required for rigid documentation deadlines. IT SkillsThe following list summarises the type experience and exposure I have with a diverse range of operating systems:
The following list summarises the type experience I have as a system administrator:
The following list summarises the software tools that I regularly use for technical authoring and web design:
Hardware, networking and programming The following list summarises other general IT competencies I have:
Contract employment history as a technical authorI have designed and written technical documentation, including UNIX based installation, administration and configuration guides for solutions that useUNIX (Linux, HP-UX and Solaris) and OpenVMS, GUI based user guides, and high-level site installation processes. Designed and wrote technical documentation, covering all aspects of NOR.WEB's Digital PowerLine (DPL) technology. This project included writing documents from scratch, with some source information provided in the form of sketchy technical specifications. Some site visits and interviewing of developers was required to develop the documentation to an acceptable standard. Jan 1999 - Jan 2000 Nortel Networks Assisted in the re-branding of the PDMX-E document set for Nortel Networks. This project included basic re-templating (Word to Frame Maker) and re-branding of OEM documents from Ascom. This project also included obtaining new screen shots of the re-branded product. Updated various user guides, provisioning guides and planning/ordering guides for Nortel Networks' Advanced Optical Systems, TN-64X, TN-16X, and TN-4XE. Theses updates were based on new release information provided by the Product Line Management (PLM) team and meetings with installation engineers. Wrote and updated document sets for Nortel Networks' Trail Manager product. This project included updating the Trail Manager Release 3 document set to include new features. This project also included the production of a new document from scratch for a new feature application, which correlated network alarms and network faults to network routes. Feb 2000 - April 2000 Nortel Networks and UbiNetics Designed and wrote technical documentation for UbiNetics Third Generation (3G) Test Mobile. This project included document template design in Frame Maker, and production of a user guide and an installation guide from scratch. I produced the user guide and installation guide by installing and running the test mobile software locally on a personal computer. Designed and wrote an interim release supplement for Nortel Networks' OPTera LH product from scratch. The document included information how to install and configure an Optical Switch Module (OSM). Operation of the OSM produced a new type of protection for an optical network. Assisted a trainee technical author to produce a new document for Nortel Networks' Trail Manager product. I produced the bulk of a first draft of a document based on database application that stored historical network alarm information, and passed the document on to the trainee technical author. I offered support to the trainee technical author whenever they required any assistance. April 2000 - Dec 2000 Nortel Networks Wrote and updated document sets for Nortel Networks' OPTera LH Release 4 product. I was responsible for a certain number of documents within the OPTera LH Release 4 document suite. My writing responsibilities included updating and producing new sections/chapters based on new and changed technical features, and the improving the index. My responsibilities also included meeting with verification staff to improve the usability of procedures and peer reviewing documents written by other authors within the OPTera LH Release 4 team. Offered continual help for a period of a month to a colleague who had suffered from e-mail overload, and who had gotten behind on a Nortel Networks' OPTera Connect DX documentation project. I managed to provide this continual help whilst managing all my own work commitments on time. Jan 2001 - July 2001 Nortel Networks and Logica Wrote and updated document sets for Nortel Networks' OPTera LH Release 6 product. I was responsible for a certain number of documents within the OPTera LH Release 6 document suite. My writing responsibilities included updating and producing new sections/chapters based on new and changed technical features, and maintaining the index. My responsibilities also included meeting with verification staff to improve the usability of procedures and peer reviewing documents written by other authors within the OPTera LH Release 6 team. Assisted colleagues to produce technical documentation for Logica's Message Application Router (MAR) for a new SMS messaging service and for Logica's m-World Portal server used to parse HTML in to WML for WAP mobile phones. July 2001 - July 2002 Nortel Networks and Logica Wrote and updated document sets for Nortel Networks' Trail Manager Release 4.0. I was responsible for a certain number of documents within the Trail Manager Release 4.0 document suite. My writing responsibilities included updating and producing new sections/chapters based on new and changed technical features, and creating indexes which were previously of poor quality. My responsibilities also included meeting with development staff to improve the usability of procedures. I also spearheaded the task peer reviewing documents written by other authors within the Manager Release 4.0 team. Designed and wrote technical documentation for Logica's Mobile Commerce Server Platform (MCSP), Protocol Conversion Agent (PCA) and Open Messaging Gateway (OMG). This documentation was produced from scratch with source information in the form of functional specifications and meetings with developers. Wrote and updated document sets for Nortel Networks' Trail Manager Release 4.1 in a similar fashion to Release 4.0. During this time I offered guidance to other in-house permanent staff of Nortel to help them improve the entire documentation process. Once Release 4.1 was published I was given the responsibility to manage the entire Trail Management document suite for Release 4.2 and later releases. However, due to cutbacks at Nortel Networks further outsourcing of the Trail Management project was suspended. Designed and wrote documentation for the elata Senses solution, a mobile middleware platform that provides seamless provisioning of next generation content to mobile subscribers. After an initial on-site, four-hour visit with staff at elata, the Senses web-based application was documented from scratch by remotely logging in to elata's web server and using the Senses application. During this project I provided a verification service in order to help improve the usability of the Senses solution, and created writing standards for elata to follow. March 2003 - April 2003 elata Updated the documentation that I originally created for the elata Senses solution. This update included documenting new functions and a providing a verification service. Nov 2003 - April 2004 Itheon Created documentation for Itheon's iAM:Servers availability management application, which uses "user written" rules to examine computer systems and applications. Documentation included installation guides, user guides and rule writing guides for OpenVMS, UNIX and Windows operating systems. For this documentation I installed Itheon's iAM:Servers product within my own local area network of RedHat 9 Linux PCs. Dec 2003 - Jan 2004 Wireless Information Network Ltd Created a user guide for WIN's Media Console, which is a web broswer based application that allows creation, management and reporting of SMS events (for example voting events, competitions and advertising campaigns). April 2004 - Dec 2004 elata Created a host of documents to support elata's latest release of senses and ascent products. Documents included end user dcumentation for a web browser based J2EE application, end user documentation for two J2SE JRE based GUI applications, UNIX installation and configuration guides, J2EE application server installation and configuration information including clustering and interworking with Orcale 9i. Documentation also included log4j logging installation and configuration guide. For this work, I installed and configured BEA's WebLogic J2EE application server within my own RedHat 9 Linux environment, and integrated it with Oracle 9.1 running on a RedHat 9 Linux PC. Whilst undertaking documentation tasks, I also informally undertook verification and usability testing of the senses and ascent products. Since undertaking documentaion tasks (which included some informal usability and and verification testing), I was then formally contracted to undertake verification testing of various releases of elata's senses, reporting and bulk upload client products. Testing included the use of WAP enabled mobile devices and Mozilla based web-browsers (on a PC) to ensure that the functionality of all the products worked as expected. August 2004 - Present Xelas I am currently invoved in helping a start-up company (Xelas Ltd, based in London, UK) evolve into a successful IT services company that will offer uniquely positioned Network Attached Storage (NAS) solutions and Content Management Systems. The owner of the company wants me to go permanent and run the London office so he can return to New York and build the business in the USA. However, due to the success of my ongoing technical documentation services, I have been reluctant to accept numerous offers to go permanent. Tasks I have undertaken for Xelas on a contract basis include the following:
Jan 2005 - August 2005 elata Undertaken various documentation updates since the major 4.1 release of elata's senses product and testing of elata's version 4.2 senses product. Documentation included updates for a Mobitel specific User Guide, 4.2 User Guide used by Orange France and regression testing of the 4.2 senses product to ensure it met Orange France's functional requirements. Most recently (June 2005) I have been assisting elata create some specific Mobitel specific documentation, which is based on some minor life cycle management functionality changes to the generic 4.2 release of their senses product. March 2005 - October 2005 Citrix
In addition to deploying the Citrix MPS product within a physical network, I also created variants of the deployments within a number of different "virtual" VMWare sessions using VMWare Workstation 4.0.5. August 2005 - November 2005 Pace Microtechnology plc I created user guides and specification guides for Pace's digital set top box (STB) application programming interfaces (APIs). The user guides and specification guides for each STB API were created from source API header files, with minimal input from Pace's subject matter experts. During this project I noticed errors in some of the APIs (such as incorrect pre/post conditions and missing include statements). I relayed the API errors that I noticed back to the appropriate API developer while I was undertaking the documentation task, which provided a valuable verification service for Pace. November 2005 - Present General Electric Medical Systems (GEMS) I am currently on a contract with General Electric Medical Systems creating their service manuals for their latest X-Ray Mammography Imaging product called Senographe Essential. The documentation I am currently creating includes the installation and maintenance of the entire system, which comprise the following type of subjects:
Some of the Senographe Essential product's components use Sun Workstations
running the Solaris UNIX-based operating system, whilst other components
such as the image detection controller use x86 architecture hardware
running the VxWorks operating system. Many of the topics above include
both Solaris-oriented and VxWorks-oriented command line procedures.
Contract employment history as IT support and web designInstalled and administered a local area network, which has provided an effective networking solution for On-Line Consultants. The networking solution included the installation and administration of a RedHat 7.2 Linux Platform with Telnet and secure shell (SSH) access, so that employees of On-Line Consultants can use Telnet and SSH sessions to help them document UNIX type environments. The networking solution also included Windows (NetBOIS) based file and printer sharing, and configuration of proxy software to share a broadband Internet connection. Installed and administered a local area network of
Windows and Linux based computers within my home office in order
to document the event monitoring capabilities of Itheon's iAM:Servers
Event Monitor application. Similarly, I used this network to complement
elata's documentation by installing, configuring and running BEA's
WebLogic J2EE application server and Oracle 9.i. Web site design / Web site optimisation Optimised my company website (http://www.scitech-consultants.co.uk) to appear on the first page of Google and Yahoo with a search for "technical authors". Created a personal website (http://www.robertwisbey.com) in order to promote my services as a technical author and web designer. This website uses MySQL and PHP in order to facilitate a searchable glossary of terms. This website appears on the first page of Google with a search for "technical author", "contract technical author", "freelance technical author", "contract technical writer" and "freelance technical writer". Created a website for Cartronics (http://www.caralarms4you.co.uk), and trained the owner to how to maintain it. Created http://www.houseandtechno.com, which uses Shoutcast server streaming MP3 technology. Designed and implemented a data-driven website for Properties In Europe (http://www.properties-in-europe.com) utilising MySQL and PHP4. The website allows full content management of properties, visitors to search the property database, and registered agents to login and manage their properties. I optimised this website to appear on the first page of Yahoo, MSN and Google with a search for "properties in Europe", "Italian properties" and many other popular search terms related to the European property sector. Research Experience Small Angle Neutron
Diffraction of Amorphous Liquid Samples (SANDALS) at Rutherford
Appleton Laboratories. Energy Dispersive
X-Ray Diffraction (EDXRD) at Station 9.7 in Daresbury Laboratories.
Small and Wide Angle
X-Ray Scattering (SAXS and WAXS)/Differential Scanning Calorimetry
(DSC). Station 8.9 at Daresbury Laboratories. Infrared Spectroscopy.
King's College London. In-situ infrared spectroscopic
studies of gas hydrates. Single Crystal X-Ray Diffraction. King's
College London. Scanning Electron Microscopy. Performed elemental analysis of pigments from C19-C20 to determine the authenticity of works of art. B.Sc. 1992-1993 (Final Year Project) Built, calibrated and interfaced two infrared detectors into a PC operated Infrared Spectrometer. Scientific Publications
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